Assertiveness 0 csillagozás

How To Be Strong In Every Situation
Conrad Potts – Suzanne Potts: Assertiveness

Time ​to put your foot down

You don't have to be pushy to get what you want. There are simple ways to assert yourself that will make you happier, healthier and more successful.

Assertiveness is about seeing the other person's viewpoint and being prepared to listen. The more flexible you are, the more choices you have about how you relate to others, and the more opportunities you have to resolve conflicts.

Packed with practical tools and techniques for dealing with a whole host of situations in work and life, you will learn how to:
Get the respect you deserve at work, deal with your boss and say 'no'
Get the best out of the people you work with
Handle difficult behaviour and cope with conflict
Be self-assured in meetings and presentations
Deal with your family, friends and neighbours, and challenging social occasions
Get the service you deserve from retailers, trades people and public services
Sustain your… (tovább)

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Capstone, 2013
238 oldal · ISBN: 9780857083685

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